Job Information
RELX INC Technical Support Coordinator/Analyst (Hybrid) in Alpharetta, Georgia
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team
Our team excels in working seamlessly with others, ensuring that we deliver exceptional support and solutions to our clients. Under the guidance of our experienced hiring manager, who believes in empowering.
About the Role
The Technical Customer Support Coordinator/Analyst will provide customer service support to multiple insurance adjusters. The support is provided via multiple communication channels: telephone, e-mail and chat support using multiple CRMs. Must be available to work permanent schedule from 11am-8pm.
Responsibilities
Documenting all customer interaction, research, and resolution.
Acquiring product knowledge to competently demonstrate the products and services we sell.
Training, supporting, researching, and responding to inquiries and escalations received from internal and external customers, as well as perform basic browser troubleshooting
Assisting customers with installation of product user interface and site navigation.
Possessing internal systems knowledge, including CRM, billing, admin tools, website, and production systems."
Providing login, search, usability, and technical support for multiple proprietary products and services
Providing high quality customer support to internal and external customers via phone, email, and chat in real-time
Requirements
Have 1 year of experience in a customer service contact center environment or equivalent training, with 2 years preferred"
Provide excellent customer service, including outstanding written and verbal communication skills.
Able to maintain high-quality customer engagement through phone, email, social media. Able to visit clients and should be travelling to targeted clients each month.
Be able to communicate effectively with customers via phone, email, and chat
Able to multi-task and handle incoming calls as well as emails
Able to work independently and collaboratively in a team environment
Be able to communicate effectively with customers and provide exceptional customer service
Holding a preferred 2 or 4-year degree, with experience in insurance or police records
Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)
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At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.