Job Information
RELX INC Tier 1 Customer Support in Denver, Colorado
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance
About our Team
Human API is creating health data liquidity controlled by the consumer. We are empowering consumers to share their health data with the entities that can provide them with better care and services. Through our large, distributed network of Wellness and Medical integrations, we're creating a simple, on-demand way for everyone to exchange and use the health data they need.
About the Role
The Tier 1 Technical Support Agent is the first line of support assisting our business customers with order management and end users using our products. You will work with customers who have orders, issues, or require information about Human API products, services, or workflows. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.
Responsibilities
Acting as the primary contact for assisting customers with basic user support requests via email and live chat.
Communicating with customers in a professional and supportive manner.
Providing support for data entry tasks as required.
Taking ownership of internal investigations for customer support requests
Providing feedback on current customer issues and potential solutions for process improvement.
Requirements
Demonstrate professional fluency in English with the ability to read and write in a business setting.
Demonstrate an understanding of technology concepts such as APIs, product releases, feature requests, and bugs is preferred.
Demonstrate Proficient in identifying and evaluating customer needs to ensure satisfaction
Able to work both independently and as part of a team, managing time effectively between competing priorities.
Experience working with Zendesk and/or other support tools.
Experience supporting customers using an API product.
Able to troubleshoot technical issues and investigate potential bugs and portal connection issues required.
High School Diploma required. College Degree preferred.
Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)
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The salary range provided in this posting is the base salary range for Colorado.$56,800.00 - $94,700.00
RELX offers several health, protection, retirement, financial and wellbeing coverage options, as well as time away from work, so that you can choose benefits that fit your life—wherever you are. For most coverage, including health and protection benefits, you’ll need to enroll within 31 days of your hire or rehire date, and then again during Benefits Annual Enrollment each year (typically held in the fall). You can change your coverage during the year only if you have a qualifying life event, such as getting married or having a child. More details are available online or by calling the RELX Benefits Center. Both you and RELX share in the cost of your coverage, including for your spouse/partner and eligible children. You contribute to the cost of your benefits coverage through per pay period contributions. These contributions are based on your base salary plus target incentive or commission (if applicable), where you live and who you choose to cover. RELX provides a subsidy that can be applied to any medical and dental coverage that you purchase through the Aon Active Health Exchange™. People who are eligible for the benefits include: Full- and part-time employees working at least 20 hours or more per week; your spouse or partner; and children up to age 26 for medical and 19 (or 23 if a full-time student) for dental and vision. Other eligibility requirements may apply for certain benefits.
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.