Job Information
RELX INC Sales Support Generalist in Iloilo, Philippines
As this role covers multiple functions under the Sales Support tower, here are the responsibilities of the Sales Support Generalist -
Accountabilities:
Buyer Services
Customer Service Skills
Communicates comfortably in English
Expresses themselves confidently in writing and speaking
Carries out meaningful conversation with internal and external client
Knowledgeable in Show Specific Information
Navigates and explores websites while understanding its contents
Assists and walks customer through (attendee and exhibitor) via various communication channels
Completes the task based on the specified guidelines using the applicable tools and systems
Data Management
Generates leads for our events based on show brief provided by BU
Enriches current database through internet research
Updates or removes existing contacts in the database through internet research
Validates existing contacts/leads in our database
Extraction of company details from a competitor show and doing on-line research to find qualified contacts based on BU criteria
Sends report to Operations Supervisor / POC
Event Registration
Customer Service Skills
Carries out meaningful conversations with internal and external clients
Communicates comfortably in English
Expresses themselves confidently in writing and speaking
Knowledgeable in Show Specific Information
Navigates and explores different registration tools while understanding its content
Completes the task, based on the specified guidelines using the applicable tools and systems
Event Relations
Executes campaigns to invite visitors to attend our event
Proactively calls visitors or exhibitors to disseminate information and/or conduct surveys
Calls existing contacts in our database to validate and/or update their information
Calls prospects and invites them to meet with exhibitors/suppliers of an event
Executes other non-revenue telemarketing campaigns as directed by the BU
Qualifications:
Bachelor's degree holder, any degree
At least 1 year of relevant experience
Experience dealing with various stakeholders in a global perspective
Experience in lead generation preferred
Experience in back-office support for e-mails and chat
Call Taking experience
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.