RELX Jobs

• To provide Accuity customers with a high level of customer service responding to all inquiries received via inbound telephone calls and email

• To provide first-level contact and convey resolutions to Accuity customer issues

• Manage and Handle both inbound telephone calls and emails for the Global Accuity Customer Service inbox both on the technical aspect and product inquiries while managing a high level of customer care

• Manage and maintain systems used to issue login credentials, user changes, and user requirements for a variety of online lookup tools

• Work alongside colleagues in the APAC, EMEA, and US Region

• Properly escalate unresolved queries to the next level of support through tracking issues, routing, and redirecting problems to correct resources as needed

• Update customer data and produce activity reports through Salesforce, ensuring proper recording, documentation, and closure

• Follow up with customers, provide feedback, and see problems through to resolution

• Recommended workflow modifications or improvement as deemed necessary to improve processes

Qualifications:

• Graduate of any 4-year course is preferred but not required

• 1 year customer service in technical contact center environment or equivalent training (2 years preferred)

• Internet Connectivity Customer Service is a plus.

• Background of the US Insurance industry preferred.

• Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.

• Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST.

• Must ability to work quickly in a fast paced environment; work well as a team member and work well independently.

• Excellent written and verbal communication

• Excellent customer service skills

• Excellent in multi-tasking

• No attendance issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary

  LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

  Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.