Job Information
RELX INC Remote Tech Customer Spt Analyst III in Johannesburg, South Africa
Remote Tech Customer Support Analyst III
Are you passionate about driving customer success and motivated by client satisfaction?
Would you like to provide first-class guidance and support to the customer?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About the Role
Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly. Provides technical support for deep applications (software/cloud).
Responsibilities
Providing timely technical resolution to customer lifecycle issues
Implementing complex business and customer solutions into the customer’s environment
Providing customer engagement pre-sale to ensure technical environments and expertise requirements
Capturing actionable insights on the customer’s technical operating environments to advise product/development teams to plan product features
Resolving customer problems or coordinate internal and external resources to get problems escalated and influence product direction
Identifying opportunities for additional products or implementation projects with customers to drive NET POS across the business
Requirements
Experience with at least second line support specifically on software applications
Experience in database support
Demonstrate advanced problem-solving experience involving leading teams in identifying, researching/coordinating the resources necessary to effectively troubleshoot/diagnose complex issues.
Have prior success extracting/translating findings into alternatives/solutions
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Medical Aid
Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
Modern family benefits, including adoption and surrogacy
Study Leave
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.