Job Information
RELX INC Supervisor I, Operations Management in Manila, Philippines
Accountabilities:
People and Performance Management
Ensure new employees are oriented to the organization, its policies, facilities, etc.
Ensure all work is completed according to established policies, procedures, and standards
Facilitate Employee Training and Development
Manage individual and team scorecard per month
Monitor, assess and provide feedback about employee’s performance
Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
Conduct performance appraisal on a regular basis and Participate in annual review process
Develop and implement PIP if performance is not adequate
Approve and monitor daily team attendance
Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
Support and drive employee engagement and corporate social responsibility initiatives
Conflict / Crisis Management
Regularly review the needs of employees
Help, discuss, evaluate and resolve personal and work issues among team members
Inform and monitor employees during times of crisis or disaster to assess situation
Inform the manager of the current situation of team members and recommend solution
Reporting
Submit regular operation performance status reports to local leadership team
Generate monthly performance update to BU stakeholder
Update all necessary reports needed by Stakeholders
Ensure all reports are accurate, updated and submitted on time
Operational and Process Management
Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
Review, develop and implement process improvements, departmental goals and objectives
Conduct monthly operations review and execute action items agreed with the manager and business unit partners
Manage multiple processes or work functions simultaneously
Monitor and manage workload and assignments of the team
Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
Manage and facilitate the corrective action process, partnering with the Manager
Process audit – support annual process audit activities
Operations Standard – support compliance with established processes
Complete other duties as assigned
Qualifications:
Must possess a Bachelor's degree, in any field
Insurance background preferred with basic fundamental programming or testing experience
Strong organizational skills with the ability to manage multiple priorities within tight deadlines to accomplish
Strong attention to detail with ability to identify missing information, errors, trends, and areas of concern with quote routines and product components
Ability to multi-task in a fast-paced, deadline driven environment and flexibility to adapt to changes in client and management direction
Thorough understanding of complex system support environment
Effectively apply analytical and problem solving skills to accurately diagnose code/program/system problem causes and generate potential solutions
Ability to recognize and escalate problems and act accordingly to seek assistance, to ensure work and learning objectives are achieved within established standards.
Ability to communicate clearly and effectively, listen actively and comprehend, possess technical writing skills, follow directions and process accurately, have strong analytical and problem solving skills.
Ability to develop and maintain positive relationships with stakeholders
Ability to work collaboratively within and across teams
Candidate should not have had any Disciplinary Action and no Attendance issues for the last 12 months.
Must have passed RELA or currently enrolled or will enroll in RELA as HIPO.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.